In this presentation, Amanda Hayes shares her experience managing the rollout of book lockers at four branches of the Central Arkansas Library System. Starting on the same day she began her role as System Holds Manager, Amanda navigated the challenges of learning new technology, troubleshooting issues, and documenting procedures for both staff and patrons. She discusses her strategies for success in handling large projects while still adjusting to a new position.
Participants will:
- Learn mental approaches for tackling unfamiliar tasks and managing large projects effectively.
- Understand the process of writing comprehensive service manuals from scratch.
- Gain insights into key considerations and questions to ask when evaluating the implementation of book lockers in their library systems.
The presentation also explores the growing popularity and success of CALS's book locker service, offering valuable lessons and practical tips for librarians facing similar project challenges.
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